Shipping:
We will always process your order as quickly as possible, and your order will generally be shipped within 2-3 business days (it can take more days around holidays). We carry all in-stock items in our warehouse, so your purchase will be shipped directly from us.
Shipping Within the US:
We currently offer flat rate standard shipping for $8.95 (is not refundable) for all orders within the United States. When you select the flat rate shipping option, we will choose the shipping method, and we typically use standard shipping for this offer. If you need expedited shipping, please select your preferred shipping method when checking out. Weight-based shipping is also available during check-out.
We use USPS for shipments. We cannot pass any shipping instructions to the carrier.
We reserve the right to cancel and refund any order or part of the order for any or no reason.
Tracking your Package
We ship all orders with a tracking number, which is emailed to you at the time your package is shipped. Please note that electronic information can sometimes be delayed, and often items are delivered without any electronic updates at all.
When an item is shipped with a tracking number, the item is scanned as "delivered" once delivered but does not require a signature to confirm delivery. Once an item has been scanned as delivered, we do not assume responsibility for lost or stolen packages. If you wish to purchase additional insurance on your package or signature upon delivery, please indicate this in the "comments" field when placing your order, and we will charge you the difference after your order is placed.
Shipping Address:
Please be sure to double-check your shipping address when you are checking out to make sure it is correct. Little Spruce Organics does not assume responsibility for orders with an incorrect shipping address. Orders with an incorrect shipping address may be re-routed by our shipper or returned to us as undeliverable. If the shipment is re-routed or returned as undeliverable, the billing party will be assessed a carrier charge as well as with any additional shipping fees that may apply.
Return Policy
Non authorized returns will not be processed.
We do not do exchange.
It is very important to us that you are happy with your purchase! If you are not pleased with your purchase, you may return the item within 20 days of order date for a full refund (all items must be in brand new, unwashed and unused condition with original tags and packaging (not the shipping box) or they may not be returned). Returns should be shipped within 20 days of order date. Underwear are not returnable.
We reserve the right not to respond to messages or emails regarding orders outside of the 20 days return window regardless of the reason.
If we consider the returns to be excessive (when about half or more of the order is returned by dollar value) we will charge 20% (of total return) restocking fee.
Please note that all return items must be in new, saleable condition (unworn, unwashed, and with all tags and original packaging intact). If you are not sure about whether to keep an item when you receive it, please keep it inside of its original packaging to protect it from pet hair or other dirt. If an item is returned to us soiled or with pet hair, we reserve the right to refuse the return entirely and return it to the customer .
We do not, under any circumstances, accept used, worn, or washed items as returns. Please do not forget to include the original packaging when you return an item. We do not refund the cost of shipping from your original order.
We reserve the right to refuse any return that is sent back to us in used, washed, soiled condition, or in any condition inconsistent with the condition described to us at the time the return is requested. We reserve the right to deduct a restocking fee for such items, or to issue a refund equivalent to what we determine to be the value of the returned product in any condition that is not re-saleable. Returns that are sent to us in unclean or unsaleable condition will be returned to the customer.
Refunds will be issued for the cost of merchandise only and not for shipping costs.
If for any reason store credit is issued (by customers cosncent) the credit must be used within one year. Otherwise it will expire.
If you want to do an exchange, we will issue store credit so that you may select your new items. Should you need the new items more quickly, please place a new purchase on our website, and we can then issue a refund for the returned items once we receive them.
Please ship return items back to us insured, via USPS to the following address:
Little Spruce Organics
P.O. Box 1311
Berthoud, CO, 80513
Please note that since our return address is a P.O. Box, we cannot accept return packages shipped via UPS or FedEx.
Please do not return an item without contacting us first. This helps us to process your return request much more efficiently.
Please contact us via email. We will notify you via e-mail of your refund once we have received and processed the returned item.
Customers are responsible for the cost of return shipping.
We request that you obtain a tracking number for all returned items so that the item can be tracked if there is a problem, as we are not responsible for packages that are lost in transit.
You should expect to receive your refund within three weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).